Justin Matthew Pang

A veteran hotelier who has worked in Australia, Singapore, London, New York and the Caribbean. He now contributes to building a new generation of hotel managers as a Senior Lecturer of the institution. 

Meet our Experts: Dr Justin Matthew Pang
Before becoming an educator about 15-20 years ago, Dr Pang had a long and illustrious career working in hotels and resorts across the world. He sees Vietnam’s booming hospitality industry as a wealth of opportunities and wants to help improve the professionalism of service in this industry. 

Awards & Recognition:

- RMIT – Vice Chancellor’s Citation for Outstanding Teaching Award (Global RMIT University Level), 2023
- Senior Fellow - Advance HE (Higher Education), 2023
- Singapore Efficiency State Medal, 2022
- RMIT– Excellence in Learning & Teaching Award (University Level), 2021
- RMIT – ‘Honourable Mention’ (University Level) – Most Popular Educator, 2021
- Cornell Hotel Society - Lifetime Member from 2008
- Singapore National Productivity Award, 2002
- Singapore Excellent Service Award – Star Category, 2002 & 2003
- Certified Hotel Administrator (CHA), Certified Rooms Division Executive (CRDE), Certified Hospitality Revenue Manager (CHRM), Certified Advanced Hospitality and Tourism Analyst (CAHTA), Certified Hotel Industry Analyst (CHIA) - American Hotel and Lodging Educational Institute (AHLEI), various years

Industry experience:
Hotelier, Consultant, Academia

Employment History:
- Duty Manager (Raffles Hotel-Singapore)
- Interim Front Office Manager (Raffles Hotel-Singapore)
- Front Desk Manager (Marina Mandarin-Singapore)
- Front Office Manager (The Celtic Manor Resort, South Wales-UK)
- Director of Revenue Management, & Reservations (Raffles Resort, Canouan Isle, St. Vincent-Caribbean and New York City-USA)
- Lecturer (Temasek Polytechnic, Singapore)