How to apply for a refund

How to apply for a refund

Learn the eligibility criteria and the procedure on how to apply for a refund.

Learn the eligibility criteria and the procedure on how to apply for a refund.

Learn the eligibility criteria and the procedure on how to apply for a refund.

Eligibility criteria

If you make changes to your enrolment before the census date, this may reduce your fees for that term which may result in a credit balance. These changes include:

  • withdrawing course or withdrawing from your program, or
  • taking an approved leave of absence

Changes to enrolment made after census date will not result in a credit balance. Based on RMIT's refund policy, overpayments will be assessed case-by-case and may not be refundable.

Section A - How to apply for a domestic refund

Refund procedure

Correct and complete applications for a domestic refund will be processed in 20 working days.

How to apply for a refund

Students will need to submit the Request a Refund form via myRMIT, including the following required documents.

If the student cannot access myRMIT, the student needs to contact Student Connect for further support.

Note for Bank Account section:

  • Bank Code: please follow this link for details (log in with your email).
  • Bank Account Details: 
    • All information about bank details (bank address, account holder name, etc...) must be filled out in Vietnamese WITHOUT DIACRITIC.
    • Contain NO English words (road, street, district, city...)
    • Contain NO special characters such as comma (,), hyphen (-), under stroke (_), slash (/), dot (.), semicolon (;), colon (:), asterisk (*) ...
    • Example:
      • Account Holder Name: Nguyen Van A
      • Branch Address: 702 Nguyen Van Linh phuong Tan Phong quan 7 Ho Chi Minh
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  • Photo of student's passport / Vietnamese National ID card
  • Photo of parent’s passport / Vietnamese National ID card
  • Photo of student’s Birth Certificate

If parents paid tuition fees on the student's behalf, provide:

  • Photo of student's passport / Vietnamese National ID card
  • Photo of parent’s passport / Vietnamese National ID card
  • Photo of student’s Birth Certificate
  • Letter of Authorisation (not mandatory if the refund is transferred to parent’s bank account)

If students paid tuition fees by themselves, provide:

  • Photo of student's passport / Vietnamese National ID card
  • Payment receipt / Bank statement shows the same beneficiary's bank details written on the Application for Fee Refund. 

Section B - How to apply for an international refund

Refund procedure

Correct and complete applications for an international refund will be processed in more than 20 working days. The Bank may request extra information from the receiver, so students might be contacted if any additional details are required.

How to apply for a refund

 

Note:

  • RMIT is not responsible for the exchange rate incurred in transferring funds. 
  • The payment/bank transaction receipt must be in English. 
  • A wet signature is required on the refund form.
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Students will need to submit the Request for a Refund form via myRMIT, including the following required documents.

 

If parents paid tuition fees on the student's behalf, provide:

  • Photo of student's passport
  • Photo of parent’s passport
  • Photo of student’s Birth Certificate The payment / bank transaction receipt shows the same beneficiary's bank details written on the Application for Fee Refund and it must be from an overseas source
  • Letter of Authorisation: not mandatory if the refund is transferred to parent’s bank account.

 

If students paid tuition fees by themselves, provide:

  • Photo of student's passport
  • The payment / bank transaction receipt shows the same beneficiary's bank details written on the Application for Fee Refund and it must be from an overseas source

 

Note:

  • All information about bank details (bank address, account holder name, account holder address, etc...) must be:
    • NO Diacritic
    • Contain NO specials characters such as comma (,), hyphen (-), under stroke (_), slash (/), dot (.), semicolon (;), colon (:), asterisk (*) ...
  • Example:
    • Account Holder Name: Nguyen Van A
    • Branch Address: 702 Nguyen Van Linh phuong Tan Phong quan 7 Ho Chi Minh

If the student cannot access myRMIT, students need to contact Student Connect to:

  • Get the Application for Fee Refund and,
  • Lodge the refund application via Student Connect, including the following required documents

 

If parents paid tuition fees on the student's behalf, provide:

  • Photo of student's passport
  • Photo of parent’s passport
  • Photo of student’s Birth Certificate
  • The payment / bank transaction receipt shows the same beneficiary's bank details written on the Application for Fee Refund and it must be from an overseas source
  • Bank Account confirmation email with below information:
    • Name of account holder (Beneficiary Name):
    • Address of the holder (Beneficiary Address):
    • Account number (Beneficiary Account Number):
    • Beneficiary Bank Name:
    • Bank address/ Bank Branch:
    • Swift code/ Routing number: 
  • Letter of Authorisation: not mandatory if the refund is transferred to parent’s bank account.

 

If students paid tuition fees by themselves, provide:

  • Photo of student's passport
  • The payment / bank transaction receipt shows the same beneficiary's bank details written on the Application for Fee Refund and it must be from an overseas source
  • Bank Account confirmation email with below information:
    • Name of account holder (Beneficiary Name):
    • Address of the holder (Beneficiary Address):
    • Account number (Beneficiary Account Number):
    • Beneficiary Bank Name:
    • Bank address/ Bank Branch:
    • Swift code/ Routing number: