Emojis help students accept online feedback

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Emojis help students accept online feedback

With millions of students learning online amid the COVID-19 pandemic, researchers have been investigating effective ways for educators to give feedback to students studying remotely.

Research shows emojis can help students accept online feedback and motivate them to do better during home-schooling.

Remote and flexible learning has forced educators to adapt the way they teach and give feedback, with the classroom moved online and contact with students reduced to emails, phone and video calls.

It makes giving assessment feedback an even more difficult task, given visual cues such as facial expressions have been replaced with more impersonal formats like email and learning management systems.

Assessment is one of the most important learning tools available to educators but giving students feedback online could lead to the intent behind the message getting misinterpreted.

But according to RMIT psychology lecturer Dr Robyn Moffitt, there’s a simple, proven way for teachers to put some personality and warmth back into online feedback – emojis.

It starts with a smile

Moffitt’s research shows including the classic smiley face emoji, 😊, can evoke feelings of warmth and competence about the marker, which can motivate students to do better.

“We know emotion is an important element of feedback and emotionality is most readily communicated in a face-to-face setting,” Moffitt said.

But when providing feedback in-person isn’t an option, using emoji can strengthen the effect of a positive message, while softening the impact of a more critical comment.

“Emoji is the new currency of electronic communication. It’s taken over how we communicate online in social contexts with peers and friends, so it makes sense that it also has a place in education,” Moffitt said.

“It’s a quick and effective way to communicate warmth and emotion, even if you’re providing constructive feedback or highlighting areas for improvement.”

A recent study led by Moffitt proved the point: students who received happy face emoticons in their feedback had significantly higher perceptions of the teacher’s warmth, as well as much greater faith in the teacher’s competence.

Moffitt said using emoji did not make the marker seem any less professional and students’ perception of the overall feedback quality wasn’t affected.

“The research suggests using emoji could help us to achieve the goal of feedback, which is to motivate improvement,” she said.

“Emoji can demonstrate that even a not-so-positive message is still delivered with warmth and kindness; it helps to communicate that constructive feedback is given because I care and want you to learn and improve, not because I am displeased with your work.”

By offering a more accessible and relevant way of communicating with students, emoji could also help teachers connect across generations.

“Kids still love stickers, but they also love emoji,” Moffitt said.

“Even secondary school students often communicate more through emoji than words when texting or using social media.”

Choosing and using the perfect emoji

Moffitt’s tip for any teacher unsure on which emoji to use is simple: imagine the face you would want to portray while delivering the feedback.

“Using the classic smiley face emoji is a safe bet, especially to frame constructive feedback as a genuine attempt to motivate and improve.”

For example, rather than: “Be sure to proofread your work,” consider: “Be sure to proofread your work 😊.”

Moffitt said her research additionally found sad and confused emoji also worked in some situations but warned against overusing emoji and suggested a conservative approach, starting with smiling faces or emoji that clearly communicate positive affect.

“Once students know teachers are open to communications with emoji, it can create new and fun ways of engaging,” she said.

“Asking students for input might also help discover some new emoji!”

Story: Aeden Ratcliffe

Media Release

Campus and community

03 August 2020